Luncheon
Friday November 3, 12:00 - 1:30 pm

Keynote Address
Kenneth Kressel, PhD

The Strategic Style:
Addressing Latent Causes of Conflict in Mediation

Dr. Kressel will describe an approach to mediation in which identifying and dealing with latent causes of dysfunctional conflict is a primary mediator activity. This so-called Strategic Style will be illustrated from intensive case studies of divorce mediation in a family court, the mediation of conflict among scientist at NIH, and the mediation of end of life health care conflicts. He will also discuss the social and professional reasons which may account for the low visibility of latent cause approaches in mediation.

Ken Kressel is a practicing mediator and psychotherapist, specializing in family and workplace conflict. He is also Professor of Psychology at Rutgers University in Newark, New Jersey. His research on industrial, international, and interpersonal conflict management has appeared widely in professional and scholarly publications. He is the author of The Process of Divorce: How Professionals and Couples Negotiate Settlement and co-author of Mediation Research: The Process and Effectiveness of Third Party Intervention.

Banquet
Friday November 3, 6:30 - 9:00 pm

Keynote Speaker
Dr. Thomas Delbanco

When Things Go Wrong:
Dilemmas for Patients, Families and Clinicians

Tom Delbanco, M.D., a practicing internist based at Beth Israel Deaconess Hospital in Boston,is the Richard and Florence Koplow–James Tullis Professor of General Medicine and Primary Care, Harvard Medical School. He was the founding Chair of the Picker Institutes in the United States and Europe, organizations that document patient experiences with care and work with patients to improve health services.

Dr. Delbanco is the author of numerous scholarly papers and has coedited three books, including Through the Patients' Eyes. He was featured in Bill Moyers's television series and book Healing and the Mind, and is the writer and director of the powerful new film When Things Go Wrong: Voices of Patients and Families, which examines medical error from the patient perspective.